Once a member has been removed from the members list, or their end date has been reached, a user can continue to access any existing entitlement they have started prior to their offboarding date (e.g. if they started therapy they can finish it) until it is used or their allocation ‘year’ ends. Their allocation will not refresh when their ‘year’ resets, nor can they be given session extensions.
For Example:
Mandy has an end date of 2025-04-01, on the 2025-03-29 Mandy start therapy with her business which provides 6 sessions. On 2025-04-01 - Mandy’s account get converted to a free account automatically, but she can continue to access the remaining entitlement for the rest of the year. No session extensions are allowed
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