Booking Therapy on Behalf of Someone (Manger Referral)

How does Manager Referral work? 

Clearhead recommends that people leaders provide thorough information to their employees about EAP, and encourage personnel to access support directly (sometimes called self-referral) via our website, app or phone line in the first instance.  

Clearhead provides monthly and evergreen resources to ensure managers are equipped to do so confidently.* 

However, sometimes a manager will collect consent from an employee to have their details passed over for a manager referral into Clearhead EAP. 

Managers or People Leaders can begin the process by completing the referral form using this link: https://myclearhead.typeform.com/therapyreferral 

In urgent cases, call 0800 257 433 (NZ) or 1800 257 433 (AU) and press 1. 

Once a manager referral is received, a member of Clearhead’s Therapy Support team will then reach out to the employee directly to confirm a few details, identify a Clearhead therapist suited to the type of referral, suggest date and time options for a first session, and confirm a booking. 

*Please note that therapy needs to be undertaken voluntarily to be effective, so Clearhead discourages telling or implying to employees that their participation in EAP counselling is mandatory outside of exceptional circumstances.  Speak to us for advice. 

See more information here.