Crisis Referral Support

What is entailed in our crisis referral support:

1. Self-referral by employee or Manager referral either via our 0800/1800 phone line (preferred) or email.
2. This is triaged by our clinical lead or by our support team with supervision from our clinical lead.
3. Depending on the level of severity - we then put in place personalised psychological support for the individual.
4. For individuals who are more mentally distressed / has suicidal intent (higher risk), we would prioritise timeliness (being seen within 24-48 hours) and the level of trained professionals (being seen by a clinical psychologist rather than a counsellor - which has a higher hourly rate).
5. After the individual has been seen, our team would follow up with either the therapist or the client, sometimes both, to determine whether the right level of support has been provided and whether any further follow up support needs to be put in place, etc.
6. In more critical cases, we will also coordinate with emergency services or the public mental health crisis team in the respective region they are living in to ensure their safety.
7. Where appropriate we will alert the employer, but otherwise we default to patient privacy.
8. We tag all cases that comes through the crisis referral pathway regardless of level of risk (low to critical) as there is a more indepth service we provide for those individuals who are feeling mentally unwell enough to reach out for urgent support and so that is reflected in our higher hourly cost of $300+GST in our monthly therapy invoice.