Transitioning Existing Therapists from your previous EAP to Clearhead

If you have recently transitioned to Clearhead as your EAP, our priority is ensuring a smooth and seamless experience for your employees. Our Customer Success team will partner closely with you throughout the process to support both HR and your workforce.

Supporting Continuity of Care

For employees who have established relationships with existing therapists, Clearhead offers a clear pathway to help maintain continuity of care wherever possible.

Recommended Process

1. Internal Employee Communication
If you have not already done so, we recommend sharing an internal announcement advising employees of the transition to Clearhead as your EAP provider. This helps set expectations early and gives employees time to plan.

2. Checking the Clearhead Network
Employees can use Clearhead’s Find a Therapist tool to see whether their current therapist is already part of our provider network:

• Visit www.myclearhead.com

• Search by the therapist’s full name, or browse by location
  
  

3. Requesting a Therapist to Join Clearhead
If an employee’s preferred therapist is not currently on the Clearhead network, they have two options:

• Inform their HR Manager of the therapist’s name, or

• Contact Clearhead confidentially via our 0800/1800 numbers or by emailing therapist-support@myclearhead.com.
  
  

Once a request is received, Clearhead’s dedicated Therapy Acquisition Team will contact the therapist directly to invite them to join the platform and guide them through the onboarding process.

As part of this process, Clearhead will verify:

• Professional qualifications

• Practice certificates

• Relevant association memberships

Only therapists who meet our credentialing requirements will be approved and made available for booking.

Recommended Transition Timeline

To support a smooth handover, we recommend launching Clearhead 1–2 months before your existing EAP contract concludes, if possible. This overlap allows:

• Employees to complete any remaining sessions with their current provider, and

• Adequate time for Clearhead to onboard any requested therapists ahead of go-live.

Our team will keep you updated throughout the transition and provide guidance as needed. Please reach out to your Customer Success contact if you have any questions or require additional support during this phase.